Service Desk Analyst - 12-month FTC

HESA exists to enhance the competitive strength of UK higher education by collecting, analysing, and disseminating data about the UK HE sector. We provide a trusted source of information, supporting better decision making, and promoting public trust, to support this strategy.

Our strategy is delivered through our people. Ensuring that our staff have the skills, capabilities, and tools to do their jobs effectively is therefore a key theme underpinning all our activities and objectives. This includes providing opportunities for development, growth, and learning.

We are looking for a Service Desk Analyst to join our team.  Further information about the role is listed below, in addition, please find full role profile here.  

As part of the role, you will get involved in:

  • IT Helpdesk first and second line support
  • Configuration and deployment of all end user IT equipment including workstations and monitors
  • End user technical support on hardware and software
  • Active directory management (user creation, security group membership)
  • Escalation of support issues to IT team or with external suppliers as appropriate
  • Maintenance and monitoring of all facility-based equipment including phones, projectors, photocopiers and coffee machines
  • System monitoring and reporting
  • Backup operations and logging
  • Ensure that all faults are recorded so that patterns can be detected, and wider resolutions can be identified
  • Any other reasonable duties to support effective team working across the Agency.

This role will report to the Lead Service Desk Analyst.

You will be educated to at least GCSE level, or have relevant work experience and knowledge, including knowledge of the principles and concepts of servers, workstations and networking.

Experience of any of the following: ISTM (ticketing) software, preparing laptops (workstation builds) using MS Intune or SCCM, basic tasks within Active directory, ITIL Foundation qualification or understanding of the ITIL framework and terminology, virtualisation technologies (VMWare), exposure to configuring SharePoint Online sites, understanding of version control systems and ability to communicate effectively with colleagues of all levels.

The salary range for this post is circa £24,000k dependant on skills and experience. We offer an attractive package with 25 days leave, plus bank holidays and extra Agency shutdown at Christmas; flexible working including UK based remote and home working options; pension scheme and occupational health support.

Application forms should be completed via our recruitment portal; It is planned that any suitable candidates will be interviewed at the earliest possible opportunity. 

If you have the skills and experience, we require for this role and are looking for a new challenge please click on APPLY, to be forwarded to our on-line recruitment portal.

Thank you for your interest in HESA.

No Agencies please.